Personal Selling and Negotiation

This blog is intended as a learning purpose for personal selling and negotiation module. This consist of understanding customer behavior and provide the relevant knowledge and technique to deal with various customer.



Main advantages to careers in selling


Personal selling as a career is unique and has many benefits, as most personal sales received rewards which involve commission based on successful sales. The personal sale have the opportunity to develop a wide variety of skills such as interpersonal, communication, time management and net working skills. The flexible working hours have also attracted the personal sales as they can enjoy the freedom and achieve their 'expected salary' at their own target.

What is involved in becoming a customer-centric organization?


In a customer-centric organization, it should have a customer life-cycle orientation, to work with the customers so as to solve both immediate and long-term issues and having innovation and authority at the front line with them. In addition, employees must know how to balance between customization and the complexity of the customers. This will tend to have a more successful conversation between the employees and his customers. Not forgetting, a high degree of organizational trust and having a broad definition of the customers value proposition  are mandatory for these fields.

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